Fleet Controller Wanted – Apply Now.
1. Briefing and De-Briefing
Ensure that the following aspects are checked (Pre-Trip Inspection) and completed by Drivers when coaches arrive from trips and depart on trips;
Completed pre-trip inspection
Completed Africa Fines Checklist (for Africa busses only)
Coach registration no. indicated
License and Drivers card valid and displayed
KM reading at departure & arrival at Depot
Trailer registration no. indicated
Particulars of Drivers
Date of Departure/Arrival
Under hood (engine of coaches)
Wheels and Tyres (incl. spare wheel)
Interior (inside) of coach
Condition and Operation of all lights
Exterior of coach
Trailer and all relevant accessories
Contents of blue bag
Tools and spares
Additional Equipment and documents:
Toilet and accessories
Blue toilet chemical sachets
Unaccompanied minor tag
Destination board (for coaches not fitted with an electronic Destination Board)
2. Staff performance supervised
Effort is made to establish productive working relationships / mutual respect
Ensure adherence to policies and procedures
Non-compliance of policy and procedures are dealt with immediately
Staff are informed of changes to policy and procedures
Monitor performance and quality of work
Immediate manager is kept informed about activities, progress, results and achievements
Potential and actual conflicts are identified, and actions promptly taken
Disciplinary and grievance procedures are carried out with minimum delay
3. Trip requirements
Ensure that the Drivers have the following accessories when leaving on a trip;
License and PDP expiry date
Hands free kit
SAT Track ID key (Tag)
Cross Border money (if required)
Excess luggage book number
Coach Blue Bag containing
Coach fault book
LG number issued by Ops Assistant
Up and Down list
Valid route permit (Insurance etc for cross border busses)
4. Neatness of pro-Drivers departing/arriving
Ensure Drivers adhere to company dress code and personal appearance
5. Fleet Operations
The staff is utilized optimally.
That the productivity is maintained of individual coaches and the fleet maintaining of coach operations according to planned schedules, operations policy, procedures and revenue management (The performance of scheduled and unscheduled COF’s).
Dealing with daily break/road fitness test.
Assuring that staff’s work and service levels meet organizational standards, legal requirements and customer expectations.
The maintaining of company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics of all vehicles.
All CORE/AFRICA/CHARTERS coaches that turn in a Depot must be monitored by Fleet Controller on duty
Ensure that coaches leave on time
Department Head to be informed of all issues and problems encountered asap
The reduction in complaints on a continuous basis.
Handling of accident investigations and disciplinary issues.
Continues risk management evaluation.
Management of route operating licenses and permits.
6. Ops Room Administration
Filing/save keeping of Briefing/De-briefing forms
Ensure that briefing forms are forwarded to receiving Depot
Ensure that permits, insurance etc. of coaches are valid and available in blue bags
7. Fleet Operations monitored and controlled
Establish the status of daily coach plan.
Amend the plan if appropriate and inform necessary parties
Develop contingency plans to cater for unplanned events.
Collect and analyse information relating to coach movement.
Prepare and issue required authorities and instructions for Pro Drivers and support staff.
Direct coach movements to ensure optimum running.
Monitor coach running and adjust movements to minimize delays.
Maintain communications with internal and external customers – Ops Rooms
Update information management system
Log coaches late
Coordinate resource movements
Complete documentation required for the shift and for unplanned events.
Proper handover to be done when changing shifts
8. Breakdown and Technical support provided
Technical advice is communicated in a professional manner
Identifying technical error and confirm with Technical Department and ensure Technical Information is accurate
Identifying feasible operational solution to ensure smooth running of departure/arrival
Pro Drivers are guided to solve technical problems, i.e.
Check ID key
Correct starting of coaches
Breakdown information and down-time is accurately reported
Workshop/ Ops room informed of breakdown status immediately
Logging late report
Communications and support is maintained with Pro Drivers and passengers until the coach departs
Constant communication between Operations and Offices are maintained to ensure accurat information is relayed to customers during breakdown
Accidents to be logged on system
All reports regarding captured accidents MUST be completed by responsible person who captured accident on system
9. Customer service
Deal with customer inquiries courteously and efficiently (Appraisals / Complaints)
Log on Complaints System
Fleet Controller responsible for logging complaints must resolve/finalize the complaint within 24-48 hours
Questions are used to clarify the customer’s needs or concerns
Assistance from other staff is sought when a customer s inquiry cannot be fully answered
Knowledge of services and /or operations is used to respond to customer’s needs
Customer inquiries and associated action are recorded and reported (CCC System)
Special needs are addressed
Provide feedback to managers and internal and external customers
Handling of accidents
Accidents/Incidents Reports to be completed thoroughly – add photo’s, witness reports and forward to
Technical Dept for quotes if necessary, finalize and forward to Claims Dept
Valid PDP and Code 14
3-5 years’ Operational experience in a Transport environment
Proficient in spoken and written English
Ability to work shifts, including weekends and public holidays
Job Type: Full-time
transport industry: 3 years (Preferred)
High School (matric) (Preferred)
Code 14 with PDP (Required)
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