Ensures the shuttle is managed accordingly to the set times and all trips are recorded accordingly.
Job description: Meets, greets and assists all guests with luggage. Ensures that the shuttle is maintained and supervised at all times. Maintains the Front Office Luggage Room and ensure that it is kept neat and tidy at all times.
Ensures that all luggage that is left for safekeeping is marked and stored correctly. Perform any additional duties that may be required as requested by the Front Office Management Team/ Supervisors.
Be required to work overtime when requested by the Rooms Manager / Head Porter. Ensure that the Shuttle Log Book is correctly completed on a daily basis and a copy need to be handed in and given to the Head Porter on each shift.
Assist the Front Office staff with answering the telephone if unattended. Ensures that guest property is not damaged during check in and check out. Maintains cleanliness of the foyer and forecourt area at all times.
Assist Front Office Management Team in maintaining good guest relations and good impressions of the Hotel. Liaises with the Front Office Management Team and reports any irregularities within the department.
Valid Code 10 Driver’s License
Excellent Communication skills
Ability to liaise with guests at all levels
Ability to time manage and prioritise schedules
Drivers License essential