Housekeeping Attendant Required – Apply Now.
To maximise customer satisfaction by providing neat and clean rooms in accordance with the standards of The Hotel, and to provide efficient, prompt, courteous, trouble-free and proactive service to guests.
Duties and Position Profile :
Collects daily worksheet each morning with applicable keys, and returns it by the end of the shift. Keeps the bedroom door open while working in the guest room, and locks the door properly when leaving the room. Maximises job efficiency and a neat, orderly appearance by maintaining a supply cart and vacuum cleaner. Stocks supply of cart correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment. Sorts out any damaged linen or linen needing rewashing and returns them to the Laundry Department.
Cleans guest rooms daily according to operational policies and standards. Removes soiled bed and bath linens, and replaces with clean linens. Removes accumulated trash from rooms. Cleans bathroom area. Dusts all surfaces. Replenishes promotional materials, literature and stationary
Replenishes room amenities
Reports unusual circumstances to Floor Supervisor
Reports maintenance requests and replacement orders. Leaves all guests belongings in stay over rooms unless they have been discarded in the trash.
Assists guests and other departments by removing food trays and trolleys from bedrooms
Reports to the Floor Supervisor if a guest room has the “do not disturb” sign on the door
Reports to the Floor Supervisor if duvets, duvet covers, bedspreads or bed skirts need changing. Completes full cleaning of any room as requested by Floor Supervisor
Attends to guest needs and requests courteously and efficiently.
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